Terms of Use — Bravely Help

These Terms govern Bravely Help, made by Bravely Studios LLC: the web app at help.bravely.dev and the apps for iPhone, iPad and Mac (together, the "App"). By signing in to or using any of them you agree to these Terms. If you do not agree, do not use the App.

Bravely Help is a shared support inbox. A team connects the mailbox that receives its support address's email, and its members read, assign, tag and answer that email as tickets, write internal notes, use signatures, templates, saved views and rules, and get notifications on iPhone, iPad and Mac. Replies are sent from the support address through the connected mailbox. The Mac app is a direct download from us. The iPhone and iPad app is distributed through Apple's TestFlight during early access, under Apple's own terms for that program.

You must be at least 13 years old to use the App. If you are in the EEA, the UK, or another place where 16 is the age of consent for online services, you must be at least 16. If you are under the age of majority where you live, you may use the App only with the involvement of a parent or guardian who agrees to these Terms. By using the App you confirm you meet these requirements and that you are not barred from using it under the law that applies to you.

Bravely Help is in early access, and only teams we invite can use it. In this release there is nothing to buy. That describes this release and is not a promise about the future. Bravely Help may become a paid product, and its features, limits and availability may change. If a price is introduced it will be shown to you before you are asked to pay, and these Terms will be updated first. These Terms do not create a purchase or a subscription. Where something about Bravely Help is described as planned or in development, that is a statement of intent and not a commitment until it ships in the build you are running.

Bravely Help needs a Bravely Account, which has its own terms at bravely.dev/terms/bravely-account, and an invitation to a team. You are responsible for what happens under your account, including replies sent and changes made by you or by a tool using an API token you created. Keep your sign-in and your API tokens secure, revoke a token you no longer need, and sign out of a device you no longer control. A team’s owners and admins decide who is on the team and can remove members.

Connecting a mailbox gives Bravely Help permission, through your email provider, to read and send mail in it. Bravely Help is built to read only the support mail it is set up for, but the permission itself is granted by your provider and governed by its terms, and you can withdraw it there at any time. The email your team handles, and the replies, notes and records you add, belong to your team, and we claim no ownership of them. You grant us only the permission we need to store, process, display and send them for your team and to operate and maintain the service. You are responsible for having the right to handle the email sent to your support address, for what you send from it, and for treating the personal information of the people who write to you lawfully. Replies leave from the support address and cannot be recalled once sent.

You agree not to: • use Bravely Help to send spam, unlawful, infringing, deceptive or malicious email • connect a mailbox, or handle mail, that you do not have the right to • access or attempt to access another team's inbox, or tickets you have not been given access to • probe, overload or interfere with the service, or get around its limits, including the limits on API tokens • resell the service or present it as your own • reverse-engineer, decompile or disassemble the apps except where applicable law expressly permits it

We may suspend an account, revoke an API token or disconnect a mailbox that breaks these Terms, that is the subject of a valid legal complaint, or that puts the service or other people at risk. Where it is reasonable we will tell you why. You can stop using Bravely Help at any time. This release has no control in the App that deletes a ticket or a contact: to have either deleted, email privacy@bravely.dev from the address on your account.

Program: Bravely Studios Support texts. Text our support number, (316) 333-5345, with a question about a Bravely app and we reply by text. We only text people who text us first. Message frequency varies; we send only replies to your messages. Message and data rates may apply. Text HELP for help, or email support@bravely.dev. Text STOP to stop texts; text START to turn them back on. Carriers are not liable for delayed or undelivered messages. The Bravely Help Privacy Policy at bravely.dev/privacy/bravely-help describes what we keep from your texts.

The Bravely Help Privacy Policy at bravely.dev/privacy/bravely-help explains what Bravely Help stores about team members and about the people who write to a support address, who receives it, and how long it is kept.

Bravely Help is provided "as is" and "as available", without warranties of any kind, express or implied, to the extent the law allows. It is early-access software. We do not warrant that it is error-free or uninterrupted, that every email will be brought in or delivered, that a notification will arrive, that a rule will act as you expect, or that stored email will be preserved. Bravely Help is not a backup of your mailbox. Keep your own records of anything you must not lose.

To the fullest extent permitted by applicable law, Bravely Studios LLC and its officers, directors, employees, and agents are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, use, or goodwill, arising out of or related to Bravely Help, including a missed, delayed or misdirected email. While nothing is charged for Bravely Help, our total aggregate liability to you in connection with it shall not exceed one hundred US dollars. This does not limit any liability that cannot be limited under applicable law.

We may update these Terms from time to time. The effective date at the top of this page will be updated accordingly. Continued use of Bravely Help after changes take effect constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of the State of Kansas, United States, without regard to its conflict of law provisions. Except that the Resolving a Dispute section of these Terms is governed by the Federal Arbitration Act, and subject to that section, which sends most disputes to individual arbitration, any dispute not subject to arbitration shall be resolved in the state or federal courts located in Kansas, and you and we consent to their jurisdiction. This does not apply to a claim brought in small claims court, or to any claim severed to court under the Resolving a Dispute section, either of which may be brought where you live. Nothing in this section removes a consumer-protection right, or the right to bring a claim in the courts of your own country, that the mandatory law of your place of residence gives you.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

This section was added on July 26, 2026. It applies to disputes that arise on or after that date. It does not apply to any dispute that had already arisen, or that you had already raised with us, before then. Talk to us first. Before starting arbitration or a lawsuit, send a Notice of Dispute to legal@bravely.dev describing what happened, what you want, and how to reach you. We will do the same for you at the address on your account. All limitations periods are paused from the date a Notice of Dispute is sent until 60 days later, or until either of us says in writing that talks have ended, whichever comes first. Not sending a Notice of Dispute does not bar you from filing. Individual arbitration. If we cannot resolve it, you and Bravely Studios LLC agree that any dispute arising out of or relating to these Terms, the App, or our relationship will be settled by binding individual arbitration rather than in court, except for the carve-outs below. Arbitration is less formal than a lawsuit: a neutral arbitrator decides instead of a judge or jury, discovery is more limited, and the decision is final and enforceable in any court with jurisdiction. Notwithstanding the Governing Law section, this section is governed by the Federal Arbitration Act. Who runs it. Arbitration is administered by the American Arbitration Association under its rules then in effect, including the Consumer Arbitration Rules and the Consumer Due Process Protocol where those apply to you. The AAA's rules are at adr.org. If the AAA is unavailable or declines to administer the case, the arbitration will be administered by JAMS under its Streamlined Arbitration Rules and its Consumer Arbitration Minimum Standards. If neither is available, either of us may ask a court to appoint an administrator or arbitrator under Section 5 of the Federal Arbitration Act. Who pays. We pay all AAA filing, administration, and arbitrator fees for any arbitration you begin, other than the initial filing fee set by the applicable AAA fee schedule, and we will pay that too if you tell us it is a hardship. We pay these regardless of who wins. We will not seek our attorneys' fees or costs from you unless the arbitrator finds your claim was frivolous as measured by Federal Rule of Civil Procedure 11(b). Nothing here limits your right to recover attorneys' fees where a statute provides for them. Where it happens. You may have the arbitration conducted on documents only, by telephone or video, or in person in the county where you live or have your principal place of business. You never have to travel to Kansas to bring a claim against us. What is carved out. Either of us may bring an individual claim in small claims court where you live, if it qualifies. Either of us may ask any court for an injunction or other equitable relief to stop actual or threatened infringement or misuse of intellectual property, credentials, or confidential information. Nothing here stops you from reporting anything to a government agency. Individual basis only. Claims are brought only in your own individual capacity, not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. The arbitrator may award relief only to the individual party seeking relief and only to the extent needed for that party's own claim. If a court decides this individual-basis requirement is unenforceable as to a particular claim or request for relief — including any request for public injunctive relief that the law says cannot be waived — then that specific claim or request is severed and proceeds in court, and everything else remains in arbitration. Any claim or request severed to court is stayed until the arbitration of the remaining claims is complete. Jury trial. To the extent any dispute does proceed in court, you and we each waive the right to a jury trial, except where that waiver is not permitted by the law that applies to you. If a court finds this jury-trial waiver unenforceable, only that waiver is severed and the rest of this section still applies. If we change this section. If we change this Resolving a Dispute section after the date you accepted it, the change does not apply to any dispute we already had written notice of, and you may reject the change by emailing legal@bravely.dev within 30 days of it taking effect. Rejecting a change leaves the version you accepted in force. You can opt out. You may reject this Resolving a Dispute section entirely by emailing legal@bravely.dev on or before August 25, 2026, or, if you first accept these Terms after July 26, 2026, within 30 days of doing so. Put "Arbitration Opt-Out" in the subject and include the name and email address on your account. That is all it takes. Opting out affects nothing else — your account, your purchases, and your rights under the rest of these Terms are untouched, and we will not refuse or withdraw service because you opted out. If you opt out, disputes go to the courts named under Governing Law. Where this does not apply. This section does not apply where the law that protects you does not allow it. If you are a consumer resident in the European Economic Area, the United Kingdom, Switzerland, Australia, or anywhere else whose mandatory consumer law gives you a non-waivable right to bring a claim in your local courts or to use a local dispute-resolution body, that right stands and this section does not limit it. This section survives the end of your account or these Terms. If any part of it is found unenforceable, that part is severed and the rest still applies; the individual-basis requirement is severed in the specific manner described above and not otherwise. Where this section and the general Severability section conflict, this section controls.

Bravely Studios LLC Support and general questions: support@bravely.dev Privacy and data rights: privacy@bravely.dev Legal notices and arbitration opt-outs: legal@bravely.dev Website: https://bravely.dev Postal address: available on request.