Privacy Policy — Bravely Brands

This policy covers two things: the enquiry and scheduling form at bravely.dev/brands, and the client portal at brands.bravely.dev where we deliver finished work. If you also use one of our apps, that app has its own policy at bravely.dev/privacy, and your sign-in itself is covered by the Bravely Account policy at bravely.dev/privacy/bravely-account.

When you submit the enquiry form we store what you typed and a small amount of context: • Your name and email address. • Your business or project name, if you give one. • Which services you are interested in — logo and brand consultation, a brand style guide, social media assets. • Whether you want to talk as soon as possible, which day and time windows suit you, and your browser's time zone. We use this to propose a time; we do not connect to your calendar. • Anything you write in the notes field. Please share only what you are comfortable sending by email. • Whether you ticked the box to hear from us by email about other Bravely news. • Your browser's user-agent string and a country signal derived from your network connection, used to prevent spam and apply the right consent rules.

If we speak with you, we keep working notes from that conversation — your answers to our intake questions, what you want the brand to do, and our own observations — so we can do the work and pick up where we left off. We keep a record of the status of your enquiry (new, contacted, booked, waitlisted, or closed) and any time we confirm with you. These notes are internal to Bravely Studios LLC and visible only to the people delivering your project.

Once you become a client, we create a private portal for you at brands.bravely.dev. You reach it by signing in with a Bravely Account; we grant access by matching your email address, and your account is linked to your project the first time you sign in. The portal stores your project status, the written updates we post for you, and the deliverable files we produce — logos, style guides, and social assets — in our own file storage. Deliverables are served only through authenticated portal routes; they are not publicly linkable. Only you and the Bravely Studios team members working on your project can see your portal.

When you enquire, we send an acknowledgement and, as your project runs, updates and replies from our brands address. These are transactional messages about the enquiry or project you started with us. Our email system records delivery, open, and link-click events for these messages so we can tell whether our reply actually reached you. Separately, if you ticked the marketing box, we may email you about other Bravely news; every such email has an unsubscribe link, and unsubscribing does not affect messages about your project.

We use what you share only to run the consulting relationship: • reply to your enquiry and agree a time to talk • understand what you need and produce the work • deliver files and updates to you privately • keep a record of the project and what was agreed • send you marketing email if, and only if, you asked for it We do not sell your information, use it for advertising, or share your brief, your notes, or your deliverables with anyone outside Bravely Studios LLC and the service providers listed below.

The brand materials we create for you are yours under our engagement terms. We keep a copy so we can re-deliver them to you and so we have a record of the work. We will not publish your logo, style guide, or brand in our portfolio or marketing without asking you first.

We keep enquiry records for as long as we may reasonably follow up, and then delete or anonymize them; if you ask us to delete an enquiry sooner, we will. Client records, project notes, and deliverables are kept for the life of the engagement and for a reasonable period afterwards so we can re-deliver files and answer questions about the work, unless you ask us to remove them earlier. Records we need for tax and accounting are kept for as long as the law requires.

Bravely Brands is a business service intended for adults. We do not knowingly collect personal information from children under 13, or under 16 in places where 16 is the relevant age.

Depending on where you live, you have rights over the personal data we hold about you. We honor these rights for everyone who asks, regardless of where you live. • Access — ask what personal data we hold about you and get a copy. • Correction — ask us to fix data that is wrong or incomplete. • Deletion — ask us to delete your personal data by emailing privacy@bravely.dev from the address on your account. Where a product has a built-in Delete Account control you can use that instead; bravely.dev/delete-account explains what applies to each product. • Portability — ask for your data in a portable, machine-readable format. • Objection and restriction — ask us to stop or limit certain processing. • Withdraw consent — where we rely on consent (marketing email, optional analytics), you can withdraw it at any time without affecting processing that already happened. • Non-discrimination — we will not degrade your service or charge you more for exercising any of these rights. EEA and UK residents also have the right to lodge a complaint with your local supervisory authority. California residents may use an authorized agent; we may verify the agent's authority and confirm the request with you first. Other US states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others as they take effect) have equivalent rights, including a right to appeal a denied request — reply to our decision email with "Appeal" and we will respond in writing within the period the law requires. Canadian residents have access, correction, and consent-withdrawal rights under PIPEDA; Australian residents have access and correction rights under the Australian Privacy Principles. To exercise any right, email privacy@bravely.dev. We respond within the timeframe the applicable law requires — generally 30 days under GDPR and 45 days under the CCPA, with an extension where the law permits one. We may need to verify your identity before acting, usually by confirming control of the email address on the account.

If you are in the EEA or UK, we rely on these lawful bases under the GDPR and UK GDPR: • Performance of a contract — creating and securing your account, delivering the features you paid for, syncing your content, processing purchases, and providing support. • Legitimate interests — keeping the service secure and reliable, preventing fraud and abuse, understanding aggregate product usage, and improving the product. We balance these against your rights and do not use them to justify intrusive tracking. • Consent — marketing email, and optional analytics where a client offers a toggle. You can withdraw consent at any time. • Legal obligation — keeping tax, accounting, and consent records, and responding to lawful requests.

Bravely Studios LLC is a US company. We and our sub-processors process data in the United States and in other countries where they operate. For personal data originating in the EEA, UK, or Switzerland, we rely on appropriate transfer safeguards in our processor agreements — such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum — where those safeguards are required. Email privacy@bravely.dev if you want more detail about the safeguards that apply to you.

For California residents, the categories of personal information we collect for this product are: • Identifiers — your Bravely Account identifier, email address, and device or installation identifiers. • Commercial information — records of purchases, subscriptions, entitlements, trials, and refunds. • Internet or other electronic network activity — aggregate feature-usage events, app version, platform, crash and error reports. • Coarse geolocation — a country-level signal derived from your network connection, used for consent rules and tax. • Your content — only the content the product is built to store or sync for you, described in the sections above. We collect this from you, your device, and our own systems, and we use it to run the product, honor what you have bought, keep the service secure, and support you. We disclose it to the service providers listed under "Sub-processors," each for a business purpose under a written contract. We do not sell your personal information and we do not share it for cross-context behavioral advertising, as those terms are defined by the CCPA and CPRA, and we have not done so in the preceding 12 months. We do not use or disclose sensitive personal information for any purpose that would trigger the right to limit. If that ever changes we will update this policy and provide the required opt-out before the practice begins. Retention is described under "Data Retention" above and, for account-level data, in the Bravely Account privacy policy.

We use the following service providers to run this product. They receive only what they need to perform their service for us, and each is bound by the data-processing terms that apply to our use of their service. Where a provider is not yet covered by a written data-processing agreement with us, its entry below says so. If you need a data-processing agreement in place before you use this product, email privacy@bravely.dev: • Cloudflare, Inc. — hosting, the Workers runtime, D1 databases, R2 object storage, and bot protection for bravely.dev and our app subdomains. See cloudflare.com/privacypolicy. • Google LLC — Firebase Authentication, which backs Bravely Account sign-in (including Sign in with Google). See policies.google.com/privacy. • Apple Inc. — Sign in with Apple, and App Store purchase and receipt handling for our Apple platform apps. See apple.com/legal/privacy. • Paddle.com Market Ltd — our merchant of record for purchases made on the web or in our desktop apps. Paddle handles checkout, payment processing, invoicing, and sales tax/VAT. See paddle.com/legal/privacy. • RevenueCat, Inc. — validates App Store and Google Play receipts and reports subscription lifecycle events so we can unlock what you bought. See revenuecat.com/privacy. • PostHog Inc. — product analytics for aggregate feature usage and reliability. See posthog.com/privacy. • Resend Inc. — sends our transactional email (sign-in codes, receipts, password resets, support replies). See resend.com/legal/privacy-policy. • Amazon Web Services, Inc. (Amazon SES) — delivers the acknowledgement and project email we send from our brands address, and reports delivery, open, and click events back to us. See aws.amazon.com/privacy. If we add or change a sub-processor in a way that materially changes how your data is processed, we will update this policy and give additional notice where the law or our data-processing commitments require it.

We protect your data with authenticated accounts, encryption in transit, access controls on our backend systems, and a deliberately small number of people who can reach production. No system is perfectly secure, and we do not claim guarantees we have not built and verified. Where a product makes a specific security claim, that claim appears in the app-specific sections above and is limited to what we have actually shipped. If we become aware of a breach affecting your personal data, we will notify you and the relevant regulators as required by law.

We may update this Privacy Policy from time to time. If we make a material change — a new category of data, a new sub-processor, a new purpose, or a new legal basis — we will update the "Last updated" and "Effective" dates and give additional notice where the law requires it. Where a change requires fresh consent under the GDPR, UK GDPR, CASL, or a similar regime, we will ask for it before relying on the new purpose. Non-material changes (typos, clarifications, link fixes) are reflected by updating the "Last updated" date.

Bravely Studios LLC Privacy and data rights: privacy@bravely.dev Product support: support@bravely.dev Website: https://bravely.dev Postal address: available on request to privacy@bravely.dev.